Is ServiceNow’s (NOW) AI Cybersecurity Push Deepening Its Moat Or Stretching Its Strategy Too Thin?

ServiceNow is expanding its AI cybersecurity offerings through new partnerships, notably with Exclusive Networks for EMEA distribution, and recently reported higher revenue but lower net income. This strategic push deepens its integration into customer workflows, driven by AI adoption, but also introduces the risk of margin pressure from increased AI investment and restructuring. Investors will be closely watching how efficiently these new channels translate into sustainable platform usage to assess the balance between growth and profitability.